Wi-Fi not working? Don't panic!

A Wi-Fi connection that doesn't work is one of the most frustrating problems you can run into. Fortunately, most Wi-Fi problems are easy to fix with the right approach.

Step 1: Check the basics

Check your router

First, look at your router or modem. Are all the lights on as they should be?

What to check:

  • Is the router turned on?
  • Are the lights on as normal (usually green or blue)?
  • Is the Wi-Fi light blinking?
  • Is the power cable plugged in properly?

Check your device

Check the following:

  • Is Wi-Fi turned on on your device?
  • Is your device not in airplane mode?
  • Do you see your Wi-Fi network in the list?
  • Did you enter the correct password?

Step 2: Restart your devices

Restart your router

  1. Unplug your router
  2. Wait at least 30 seconds
  3. Plug it back in
  4. Wait 2 to 3 minutes until all the lights are back to normal
  5. Try connecting again

Restart your device

  • Smartphone or tablet: Turn the device off completely and back on
  • Laptop: Choose 'Restart'
  • Desktop: Use the 'Restart' option

Step 3: Forget the network and reconnect

On Windows

  1. Click the Wi-Fi icon in the taskbar
  2. Right-click your network name
  3. Choose 'Forget'
  4. Click your network again
  5. Enter your Wi-Fi password

On Mac

  1. Go to System Preferences > Network
  2. Select Wi-Fi and click 'Advanced'
  3. Select your network and click the minus sign
  4. Connect again

On iPhone or iPad

  1. Go to Settings > Wi-Fi
  2. Tap the i icon next to your network
  3. Tap 'Forget This Network'
  4. Connect again

On Android

  1. Go to Settings > Wi-Fi
  2. Press and hold your network name
  3. Tap 'Forget network'
  4. Connect again

Step 4: Check for outages

  • Call your provider: Most providers have an outage line
  • Check the website: Many providers have an outage map
  • Social media: Look on Twitter or Facebook
  • Allestoringen.nl: This website collects outage reports

Step 5: Check your router settings

  1. Open a browser and type your router's IP address (usually 192.168.1.1 or 192.168.0.1)
  2. Log in with your username and password
  3. Check whether Wi-Fi is turned on
  4. Check that your device isn't blocked

Step 6: Update your drivers

On Windows

  1. Press Windows + X and choose 'Device Manager'
  2. Expand 'Network adapters'
  3. Right-click your Wi-Fi adapter
  4. Choose 'Update driver'

Step 7: Reset your network settings

On Windows

  1. Go to Settings > Network & Internet > Status
  2. Click 'Network reset'
  3. Your computer restarts

Step 8: Factory reset your router

  1. Find the reset button on your router
  2. Hold it down for 10 to 15 seconds with a paperclip
  3. Wait until the router restarts
  4. Set up your router again

Frequently asked questions (FAQ)

Why does my Wi-Fi work on my phone but not on my laptop?

This usually points to a problem specific to your laptop. Try updating the drivers and forgetting the network and reconnecting.

How do I know if my router is broken?

A broken router often shows: no lights on, constant restarting, extreme heat, or no Wi-Fi signal.

Can the weather affect my Wi-Fi?

Extreme weather can affect your internet connection, especially with cable or fiber connections.

How often should I restart my router?

It's recommended to restart your router at least once a month.

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