Thuisbezorgd.nl is the largest meal delivery platform in the Netherlands. With thousands of affiliated restaurants, you can easily order your favorite dishes and have them delivered to your home. In this article we explain how to use the Thuisbezorgd app, how to place your order and which handy features the platform offers.

Downloading and setting up the Thuisbezorgd app

The Thuisbezorgd app is available for free on Android and iOS. Download the app from the Google Play Store or Apple App Store and open it after installation. The first time you open it, the app asks for your location. This is needed to show restaurants in your area. You can also enter an address manually, for example if you want to order to your workplace or another address.

Creating an account is not required, but it is recommended. With an account, your favorite restaurants and previous orders are saved. You can also check out faster because your payment details and address are already known. You can sign up with your email address, Facebook or Google account.

Finding restaurants and viewing menus

After you enter your address, Thuisbezorgd shows all available restaurants in your area. You can filter by type of cuisine, delivery costs, minimum order value and customer ratings. This helps you quickly find the right restaurant. The app also shows the estimated delivery time, so you know how long you will have to wait.

Each restaurant has its own page with the complete menu. Browse through the categories to see what is available. Each dish lists its ingredients, allergen information and often a photo as well. Many restaurants offer customization options, such as removing or adding extra toppings.

Reviews and ratings

Thuisbezorgd shows reviews from other customers for each restaurant. The average rating is shown with stars, and you can read individual reviews for more details. When choosing a restaurant, don't just look at the score, but also at the number of reviews. A restaurant with hundreds of positive reviews is often more reliable than a new restaurant with only a few ratings.

Placing your order step by step

Ordering through Thuisbezorgd is easy. Select a restaurant and add dishes to your cart by tapping them. For dishes with options, a screen opens where you can indicate your preferences. Think of the size of a pizza, extra toppings or how spicy a dish is.

Once you have added all the dishes you want, go to your cart. Here you see an overview of your order with the prices. Check that everything is correct and adjust the quantities if needed. You can also add a note for the restaurant, for example about allergies or delivery preferences.

Checking out and paying

At checkout you enter your delivery address and choose a payment method. Thuisbezorgd accepts various payment methods including iDEAL, PayPal, credit card and in some cases cash on delivery. After completing the payment, you receive a confirmation and can track your order in the app.

Pay attention to the minimum order value and any delivery costs. Some restaurants set a minimum amount for delivery, while others deliver for free above a certain amount. The app shows this clearly before you check out, so you won't be caught by surprise.

Tracking your order

After placing your order, you can follow its status in the app. You see when the restaurant has accepted your order, when it is being prepared and when the courier is on the way. For some orders you can even follow live on a map where the courier is.

Thuisbezorgd also sends notifications for important status updates. That way you know exactly when your food is about to arrive, and you can open the door as soon as the courier rings the bell. If there is an unexpected delay, the app lets you know as well.

Loyalty program and discounts

Thuisbezorgd has a loyalty program called Super Restaurant. At selected restaurants you earn stamp cards, and after a number of orders you can get a free product or a discount. In the app you can see at which restaurants you can collect stamps and how many stamps you have already collected.

In addition, Thuisbezorgd regularly runs discount promotions. You receive discount codes by email or push notification. You enter these at checkout to get a discount. Some codes only apply at certain restaurants or above a minimum amount, so always read the terms and conditions.

Thuisbezorgd Plus

For frequent users, Thuisbezorgd offers the Plus subscription. With this subscription you pay no delivery costs at participating restaurants and you receive exclusive discounts. The subscription costs a monthly fee, but if you order regularly, it can work out cheaper than paying separate delivery costs.

Tips for a good ordering experience

We have a few tips to get the most out of your Thuisbezorgd experience. Don't order at peak times if you are in a hurry. Friday and Saturday evenings are the busiest times, and delivery times can go up then. If possible, plan your order a little earlier or later for faster delivery.

Always check your order before the courier leaves. Mistakes unfortunately happen, and it is easier to raise them right away than to contact customer service later. If something is still wrong, you can file a complaint through the app, and it is usually resolved quickly.

Use the favorites feature to save restaurants you like. That way you can find them again quickly for your next order. You can also reorder previous orders with a single tap, which is handy if you often order the same thing.

Alternatives and competitors

Besides Thuisbezorgd, other delivery platforms are active in the Netherlands, such as Uber Eats. The range of restaurants can differ per platform, so it can pay off to install several apps and compare them. Some restaurants are exclusively affiliated with one platform, while others are active on several platforms.

Prices can also differ between platforms because of different commission structures. Feel free to compare prices if you find your favorite restaurant on several apps. Thuisbezorgd does remain the platform with the largest range in the Netherlands, so this is where you will find the most choice.

Frequently asked questions

What is the minimum order value at Thuisbezorgd?

The minimum order value differs per restaurant. Each restaurant sets its own minimum amount for delivery. You see this amount in the app on the restaurant's page and in your cart before you check out.

Can I pay cash with Thuisbezorgd?

At some restaurants you can pay cash on delivery. This is shown in the payment options when you check out. Not all restaurants offer this option, so check it in the app beforehand.

How do I cancel my order?

You can cancel your order through the app as long as the restaurant has not yet accepted it. Go to your active order and choose to cancel. If the order is already being prepared, contact customer service.

What do I do if my order is wrong?

If your order is not correct or something is missing, you can report it through the app. Go to your order history, select the order in question and choose 'Hulp nodig' (Need help). Thuisbezorgd will then help you further with a solution or compensation.

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