The PostNL app is indispensable for anyone who regularly receives or sends parcels. With this app you track your shipments in real time, find the nearest pickup point and manage your delivery preferences. In this detailed article we explain how to install the PostNL app and make the most of all its features.

Installing the PostNL app and creating an account

Download the PostNL app for free from the Google Play Store or the Apple App Store. After installing it, you can use the app right away to track parcels, but you need a PostNL account for all features. Create an account with your email address, or log in if you already have one. With an account, your shipments are recognized automatically and you can set delivery preferences.

When you create your account, you enter your address details. This is your default delivery address, where PostNL delivers your parcels. You can add multiple addresses, for example your work address or the address of a family member. The app automatically links shipments to your account based on your name and address.

Tracking parcels with track & trace

The most important feature of the PostNL app is tracking parcels. When you order something online and the online store ships it with PostNL, you can enter the track & trace code in the app. The app then shows the current status: from 'Aangemeld' (registered) via 'In transport' (in transit) to 'Onderweg naar jou' (on its way to you) and 'Bezorgd' (delivered).

If you are logged in with your PostNL account, the app automatically recognizes parcels being sent to your address. You receive a push notification as soon as a parcel is on its way, and you can view the detailed status in the app. This also works for shipments for which you didn't receive a track & trace code yourself.

Delivery on the day itself

On the day of delivery, the tracking becomes even more detailed. You see a time window for when the courier will arrive and how many stops are left before your address. The app even shows a small map where you can see where the van is. That way you can plan exactly when you need to be home.

Setting delivery preferences

With the PostNL app you can indicate where you want to receive parcels when you are not home. Go to the settings and set your delivery preference. You can choose delivery to a neighbor (with or without naming them), to a parcel locker, or at a PostNL point. The courier then automatically follows your preference.

You can also change your delivery preference per parcel. If you know you won't be home for a specific delivery, you can choose an alternative in the app. You do need to do this in time, usually before 00:00 on the delivery day. This prevents the parcel from being taken to a pickup point that is inconvenient for you.

Changing the delivery time

Sometimes it is possible to change the delivery time. If a parcel has not yet gone out for delivery, you can choose a different day in the app. This is not possible for all shipments and depends on the sender and the type of parcel. The app clearly shows whether changing it is an option for your parcel.

Finding PostNL points

The app makes it easy to find PostNL points near you. These are locations where you can pick up or send parcels, such as supermarkets, bookstores and service points. The app shows a map with all the points in your area, including opening hours and the services they offer.

Each PostNL point offers different options. Some points are pickup points only, while others also accept returns or sell stamps. The app shows which services are available at each point, so you know where to go for your specific need.

Picking up parcels

When your parcel is at a PostNL point, you receive a notification in the app. In the app you can see until when you can pick up the parcel and what the exact address is. When picking it up, bring your ID and the barcode shown in the app. The staff member scans the barcode and hands you your parcel.

Sending parcels

The PostNL app is not only handy for receiving, but also for sending. You can create a shipping label directly in the app. Enter the recipient's details, choose the size and weight of your parcel, and pay with iDEAL or another payment method. The label appears in the app right away.

You can print the label or show it as a barcode on your phone at a PostNL point. There they scan the barcode and stick a physical label on your parcel. This is handy if you don't have a printer. As soon as the parcel has been sent, you can track it in the same app.

Returns

Many online stores use PostNL for returns. You often receive a return label with your order, or you can download one from the online store's website. You can track returns in the PostNL app as well. Enter the track & trace code and you'll see when the online store has received the parcel.

Stamps and letters

Besides parcels, the PostNL app also helps you send mail. You can buy digital stamps in the app. After payment you receive a code that you write on the envelope instead of using a physical stamp. This is handy if you need to post something quickly and have no stamps at home.

The app also provides information about postage rates. That way you know how many stamps you need for a letter abroad or for a small package that fits through the mailbox. The rates page is updated automatically when prices change.

Alerts and notifications

Set up push notifications to stay informed about your shipments. The PostNL app can send alerts for every status update, from shipment to delivery. You can also choose to receive only important alerts, such as when the parcel is on its way or has been delivered.

In the settings you choose which notifications you want to receive. Some people like every update, while others only want the final notification. You can also get notifications for parcels you send, so you know when the recipient has received them.

Tips for getting the most out of the app

We have a few tips to help you get the most out of the PostNL app. Make sure you are logged in with your account so that parcels are recognized automatically. Check that your address details are correct, because they determine which shipments the app links to you.

Set a clear delivery preference. Choose a neighbor who is often home or a PostNL point close to your work. This keeps you from having to go to a pickup point that is inconvenient for you. You can always change your preference if your situation changes.

Keep the app on your home screen for quick access. If you receive a lot of parcels, the PostNL app is a daily tool. The widget feature on Android and iOS shows the status of your next parcel directly on your home screen without opening the app.

Frequently asked questions

How do I track a parcel in the PostNL app?

Enter the track & trace code using the search function in the app. If you are logged in, parcels sent to your address are often recognized automatically. You see the current status and, on the delivery day, a detailed time window.

Can I change the delivery time in the app?

For some parcels you can change the delivery time in the app. You must do this before 00:00 on the delivery day, and it is not possible for all shipments. The app shows whether this option is available for your parcel.

How do I set my delivery preference?

Go to the settings in the app and choose your delivery preference. You can choose delivery to a neighbor, to a parcel locker or at a PostNL point. The courier automatically follows your preference when you are not home.

What do I need to pick up a parcel at a PostNL point?

Bring your ID and the barcode shown in the PostNL app or that you received by email. The staff member scans the barcode and gives you the parcel after checking your ID.

Looking for WordPress hosting? See our plans.