Resetting your router: The complete guide

A router reset can be the solution to many common internet problems.

When does a router reset make sense?

Situations where a reset helps

  • Slow internet connection
  • Connection problems
  • After a power outage
  • Firmware updates
  • Security issues

Soft reset vs. factory reset

Soft reset (restart)

  • Settings are kept
  • Working memory is cleared
  • Takes only a few minutes

Factory reset

  • All settings are erased
  • Wi-Fi name and password return to the defaults
  • The router has to be set up again completely

Performing a soft reset

  1. Turn off the router (unplug it)
  2. Wait at least 30 seconds
  3. Plug it back in
  4. Wait until all the lights are on as normal

Factory reset by brand

KPN Experia Box

  1. Find the reset button on the back
  2. Hold it down for 10 to 15 seconds with a paperclip
  3. Wait for the router to restart

Ziggo Connect Box

  1. Find the reset button on the back
  2. Press it with a paperclip for 10 seconds
  3. Wait 5 to 10 minutes
  1. Find the Reset button
  2. Hold it down for 10 to 15 seconds
  3. Wait for the router to restart

Fritz!Box

  1. Open http://fritz.box
  2. Go to System > Backup > Factory Settings
  3. Or hold down the physical reset button for 15 seconds

Preparing for a factory reset

Write down:

  • Your current Wi-Fi network name
  • Your current Wi-Fi password
  • Any port forwarding rules
  • DNS settings

FAQ

Will I lose my internet connection permanently?

No, a reset only interrupts the connection temporarily.

How often should I reset my router?

A preventive soft reset once a month is enough.

Will my devices reconnect automatically?

With a soft reset, usually yes. With a factory reset, you have to enter the password again on each device.