Introduction

DigiD is your digital ID for government websites in the Netherlands. You need it for things like filing your tax return, applying for benefits and allowances (toeslagen), and accessing MijnOverheid. If you have forgotten your DigiD password, you can no longer log in to important government services. Fortunately, you can easily request a new password.

Need help with DigiD?

Theory7 is happy to help! We can guide you step by step through recovering your DigiD. Contact us for personal support.

Step by step: recovering your DigiD password

Method 1: Through the DigiD website (by mail)

  1. Go to digid.nl
  2. Click Log in and then Forgot password?
  3. Enter your username or BSN (citizen service number)
  4. Enter the email address linked to your DigiD
  5. Click Request
  6. Within 3 working days you will receive a letter with an activation code
  7. Go to digid.nl and click Activate DigiD
  8. Enter the activation code and set a new password

Method 2: Through the DigiD app (instant)

If you have installed and linked the DigiD app:

  1. Open the DigiD app on your phone
  2. Tap Forgot password?
  3. Confirm with your PIN or biometrics (face/fingerprint)
  4. Set a new password right away
  5. You can log in again immediately

Method 3: Through My DigiD (if you are still logged in)

If you still have access through the app:

  1. Log in to mijn.digid.nl with the DigiD app
  2. Go to My details
  3. Click Change password
  4. Enter your current password (or confirm in the app)
  5. Set a new password

Alternative recovery methods

With the DigiD recovery feature

If you have set up the DigiD app with the recovery feature (Herstellen):

  1. Go to digid.nl and click Forgot password?
  2. Select Recover through the DigiD app
  3. Open the notification in the DigiD app
  4. Confirm the recovery with your PIN
  5. Set a new password right away

At the counter (ID required)

At some municipalities you can go to the service counter:

  1. Bring a valid ID
  2. Ask for help with recovering your DigiD
  3. You receive a new activation code right away

No access to your recovery details?

No access to your email address

  1. Request a new DigiD at digid.nl
  2. Click Request DigiD
  3. Enter your new email address
  4. The activation code arrives by mail

Forgot your username

  1. Go to digid.nl and click Forgot username?
  2. Enter your BSN and email address
  3. You will receive your username by email

BSN not at hand

Your BSN is listed on:

  • Your ID card or passport
  • Your driver's license
  • Letters from the Belastingdienst (Dutch Tax Administration)

Security tips

  • Turn on SMS verification as extra security (two-factor authentication)
  • Install the DigiD app for faster and more secure access
  • Link the recovery feature in the app for faster password recovery
  • Use a strong password of at least 8 characters with letters and numbers
  • Never share your DigiD with others, not even with family
  • Regularly check your login history through My DigiD
  • Report suspicious activity to the DigiD helpdesk right away

Frequently asked questions

How long does it take before I receive the letter?

The letter with the activation code is delivered within 3 working days. During busy periods this may take a little longer.

Can I receive the activation code by email?

No, for security reasons the activation code is always sent by mail to your GBA address (the address registered with your municipality), unless you use the DigiD app.

What if I don't receive the letter?

Wait at least 5 working days. Still no letter? Then request a new code or contact the DigiD helpdesk.

How long is the activation code valid?

The activation code is valid for 20 days. After that you have to request a new one.

Can I have more than one DigiD account?

No, you may have only one DigiD per person. If you request a new one, your old one is blocked automatically.

Does DigiD work abroad?

Yes, you can use DigiD worldwide. The letter with the activation code is only sent to an address in the Netherlands.

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