The Coolblue app is one of the handiest shopping apps for Dutch consumers. Whether you're looking for electronics, household appliances or other products: with the Coolblue app you have thousands of items at your fingertips. In this article we explain step by step how to install the app, order products and follow your packages with track & trace.

Downloading and installing the Coolblue app

The Coolblue app is available for free for both Android and iOS. You can easily find the app in the Google Play Store or Apple App Store by searching for 'Coolblue'. After downloading, you can open the app right away and start shopping. It's a good idea to create an account first, or sign in if you already have a Coolblue account. That way your orders are saved automatically and you can easily find your order history later.

The first time you start the app, it asks for permission to send notifications. It's wise to turn these on, because then you get instant updates about your orders, such as shipping confirmations and delivery times. You can also get push notifications about deals that match products you've viewed before.

Searching for and ordering products

Searching for products in the Coolblue app is intuitive and fast. At the top of the screen you'll find a search bar where you can enter the product name, item number or a category. You can also browse the different product categories through the menu. The app shows clear product images, prices and the average customer rating.

Once you've found a product, tap it for more information. On the product page you'll find detailed specifications, customer reviews and often a video demonstrating the product. Also pay attention to the benefits Coolblue offers, such as free delivery on many products and the option to arrange returns easily.

The ordering process step by step

To order a product, first add it to your cart by tapping the 'In winkelwagen' (Add to cart) button. You can then continue shopping or go straight to checkout. Your cart shows an overview of all selected products, the total price and any delivery costs. Coolblue often offers free delivery, but this can vary by product and delivery option.

At checkout you choose a delivery address and a payment method. Coolblue accepts various payment methods, including iDEAL, credit card, PayPal and pay later. You can also choose delivery on a specific day or even select a time slot. After payment you receive a confirmation email and can follow the status of your order in the app.

Track & trace: following your package

One of the best features of the Coolblue app is its extensive track & trace option. As soon as your order has shipped, you get a notification and can see in the app exactly where your package is. The app shows a timeline with every status, from 'Bestelling ontvangen' (Order received) to 'Bezorgd' (Delivered).

On delivery day you get even more detail. Coolblue uses its own couriers in many regions, which means you get an accurate indication of when the courier will arrive at your door. You can even see how many stops the courier still has to make before it's your address's turn. This is especially handy if you plan to stay home for your package.

Changing delivery options

What if you won't be home at the scheduled delivery time after all? You can change the delivery through the Coolblue app. You have the option to have the package left with a neighbor, pick a new delivery day or have the package sent to a Coolblue pickup point. This flexibility ensures you always receive your order at a time that suits you.

Extra features of the Coolblue app

Besides ordering and track & trace, the Coolblue app offers even more handy features. With the barcode scanner you can scan products in a physical store to see the online price and reviews right away. This is ideal if you're standing in an electronics store and want to compare. You'll find the scanner through the icon at the top right of the app.

The app also keeps track of your order history. This is handy if you want to reorder a product or check the warranty period. All invoices are available in the app as well, so you can download them whenever you need them for your records or a warranty claim.

Deals and promotions

Coolblue regularly runs promotions and deals. In the app you'll find a special section for deals where you can find discounted products. During big sales periods such as Black Friday or the Coolblue back-to-school sale, there are extra attractive offers. With notifications turned on, you'll never miss a good deal.

Customer service through the app

Do you have a question or problem with your order? The Coolblue app gives you direct access to customer service. You can chat with an employee, call or send an email. The chat function is especially handy for quick questions and is available during customer service's generous opening hours. Coolblue is known for its excellent service and fast response times.

You can also easily register a return through the app. You can send most products back within 30 days of purchase. The app generates a return label and explains how to drop off the package at a PostNL point or have it picked up.

Tips for using the Coolblue app

To get the most out of the Coolblue app, we've collected a few tips for you. Use the wish list feature to save products you find interesting. That way you can easily come back later and buy when it suits you or when the price has dropped.

Don't forget to read reviews before you make a purchase. Coolblue customers often leave detailed reviews that help you make the right choice. Also look out for the 'expert reviews' by Coolblue employees for professional advice.

Finally: check your account regularly for personal offers. Coolblue sometimes sends exclusive discount codes to loyal customers. With the app you always have these offers at hand and can take advantage of them right away.

Frequently asked questions

Is the Coolblue app free to download?

Yes, the Coolblue app is completely free to download from both the Google Play Store (Android) and the Apple App Store (iOS). There are no hidden costs for using the app.

How can I track my package in the Coolblue app?

As soon as your order has shipped, you get a notification. Open the app and go to 'Mijn bestellingen' (My orders) to view the track & trace. You'll see a timeline with every status and, on delivery day, even how many stops the courier still has to make.

Can I change my delivery time through the app?

Yes, you can change the delivery through the Coolblue app. You can choose delivery to a neighbor, select a new delivery day or have the package sent to a pickup point.

Which payment methods does the Coolblue app accept?

The Coolblue app accepts various payment methods, including iDEAL, credit card, PayPal, Bancontact and pay later. At checkout you can select the payment method you want.

Looking for an email address? See our plans.