Booking a restaurant online

Booking a restaurant is a lot easier these days than it used to be. Instead of calling during opening hours, you can book online at any time of day through apps and websites. This is not only convenient for you, but also for the restaurant, which automatically gets an overview of all its reservations.

There are several platforms available for booking restaurants in the Netherlands. Each platform has its own selection of restaurants, features and benefits. In this article we discuss the most popular options and how best to use them.

TheFork (formerly IENS)

TheFork, formerly known as IENS, is one of the largest reservation platforms in the Netherlands. The app and website offer an extensive database of restaurants with reviews, photos and menus. You can filter by location, cuisine, price and availability.

A big advantage of TheFork is its loyalty program. With every reservation and completed meal you earn points that you can redeem for discounts on future restaurant visits. TheFork also regularly offers special discounts, sometimes as much as 50% off the food.

Booking through TheFork is simple. Download the app or go to the website, search for a restaurant, choose a date, time and number of guests, and confirm your reservation. You receive a confirmation email and sometimes also a reminder shortly before your reservation.

Using the TheFork app

The TheFork app is available for iOS and Android. After installing it, you can create an account or log in with your existing account. Creating an account is free and gives you access to all features, including the loyalty program.

In the app you find restaurants through the search function or by browsing categories. Popular filters include "Nearby", "Deals" and "New". For each restaurant you see reviews from other guests, the average price, photos and often the menu as well.

Couverts

Couverts is another popular reservation platform in the Netherlands that works much like TheFork. The website and app show restaurants with availability, reviews and sometimes special offers. Couverts focuses mainly on the Dutch market.

The advantage of Couverts is its wide selection of Dutch restaurants and its reliable reviews. Many local restaurants that aren't listed on international platforms can be found on Couverts. The booking process is similar: search, select and book.

Google is increasingly integrating restaurant reservations into its services. When you search for a restaurant on Google Search or Google Maps, you often see a "Reserve a table" or "Book a table" button. Google works with various reservation partners to make this possible.

The advantage is that you don't need a separate app if you already use Google. You can book a table directly from the search results or the map. The reservation is usually handled by a partner such as TheFork or directly by the restaurant.

Booking directly with the restaurant

Not all restaurants work with external reservation platforms. Some have their own reservation system on their website or only take reservations by phone. If you have a specific restaurant in mind, check its own website first.

Many restaurants use systems such as Formitable or Resengo for online reservations on their own site. You go to the restaurant's website, click "Reserve" and follow the steps. You receive the confirmation by email.

The advantage of booking directly is that you don't need an account with an external platform. The downside is that you can't easily compare with other restaurants or take advantage of deals offered by reservation platforms.

Booking for special occasions

For special occasions such as birthdays, anniversaries or business dinners, you often want to pass on extra requests. Most reservation apps and websites have a comments field where you can note these. For example, mention that you want a cake delivered or that you prefer a table by the window.

For very special occasions, it's wise to also give the restaurant a quick call after booking online. That way you know for sure that your requests have arrived and are understood. Restaurants often appreciate this and can then also advise you on menu options.

Group reservations

Booking for large groups works a little differently than booking a table for two. Many restaurants have a different procedure for groups above a certain size, for example eight or ten people. Sometimes you then have to call or fill in a special form.

With group reservations it is also more common to choose a menu in advance or pay a deposit. This gives the restaurant certainty and helps with planning. Ask about the options when you make a group reservation.

Last-minute reservations

Sometimes you want to go out for dinner on the spur of the moment without booking ahead. Apps such as TheFork show real-time availability, so you can see which restaurants still have space today or tonight. This is ideal for spontaneous outings.

Keep in mind that popular restaurants are often full, especially on weekends. If you are flexible about time or location, you will usually find a nice place. Early or late time slots are often easier to book than standard dinner times.

Canceling and changing

Your plans may change and you may need to cancel or change your reservation. Most platforms make this easy through the app or the confirmation email. There you find a link to manage your reservation.

Cancel as early as possible if you can't make it. Restaurants count on you showing up and may otherwise miss out on guests. With some restaurants, and in the case of a no-show, you may even have to pay a cancellation fee. Check the terms when you book.

Reading and writing reviews

One of the advantages of reservation platforms is the reviews from other guests. They give you an idea of what to expect in terms of food, atmosphere and service. When reading reviews, look at the overall picture and not just at individual extreme opinions.

After your visit you can also leave a review yourself. This helps other guests and gives the restaurant valuable feedback. Be honest and constructive in your reviews. Describe what you liked and what could be better, without being unnecessarily negative.

Tips for a good reservation

Here are some tips to make your restaurant visit go as smoothly as possible. Book in time, especially for popular restaurants or weekends. Mention allergies or dietary requirements when you book so the restaurant can prepare. Arrive on time and give them a call if you are running late.

Use the option to pass on preferences. A table outside, a quiet corner, or close to the exit for mobility reasons: restaurants do their best to meet your wishes if you let them know in advance.

Finally, confirm your reservation if you are asked to. Some restaurants send a confirmation request the day before. Respond to it to prevent your table from being released to other guests.

Frequently asked questions

Which app is best for restaurant reservations?

TheFork (formerly IENS) is the most popular app in the Netherlands, with many restaurants and a loyalty program. Couverts is a good alternative with a focus on Dutch restaurants. Google Maps also offers booking options. Try which one best fits the restaurants in your area.

Does it cost money to book through an app?

No, booking through apps such as TheFork and Couverts is free for consumers. The restaurant pays the platform a commission for each reservation. You only pay for what you eat and drink at the restaurant.

What if I need to cancel my reservation?

You can usually cancel your reservation easily through the app or the confirmation email. Do this as early as possible so the restaurant can give the table to someone else. Some restaurants have a cancellation policy with possible charges for late cancellation or a no-show.

Can I pass on dietary requirements when booking?

Yes, most reservation platforms and websites have a comments field where you can mention dietary requirements, allergies or other special requests. The restaurant receives this information and can prepare. With serious allergies, it's wise to also call the restaurant.

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