App won't download: iPhone and Android

Downloading apps can sometimes fail. In this article we go over all the possible causes and solutions.

Why won't the download work?

  • Not enough storage space
  • Problems with your internet connection
  • Outdated software
  • Problems with your Apple ID or Google account
  • Temporary outages at the stores

Solutions for iPhone (App Store)

Check your internet connection

Test your connection by opening a website.

Check your storage space

Settings > General > iPhone Storage

Restart your iPhone

Turn your iPhone off completely and back on again.

Sign in to the App Store again

Settings > [Your name] > Sign Out, restart, then sign back in.

Check the date and time

Settings > General > Date & Time > Set Automatically

Update iOS

Settings > General > Software Update

Solutions for Android (Play Store)

Clear the Play Store cache

Settings > Apps > Google Play Store > Storage > Clear cache

Clear the Play Store data

Settings > Apps > Google Play Store > Storage > Clear data

Clear the Google Play Services cache

Settings > Apps > Google Play Services > Clear cache

Remove your Google account and add it again

Settings > Accounts > Google > Remove account, restart, then add it again.

FAQ

Why does my app get stuck while downloading?

This is often caused by an unstable internet connection. Pause the download and resume it.

Can I download apps without Wi-Fi?

Yes, using mobile data. Keep an eye on your data plan.

What is error code 504?

A timeout at the server. Clear the cache and try again later.

Looking for server hosting? See our plans.