App not working after an update? Here's how to fix it

You just updated an app and suddenly it no longer works. This problem is more common than you might think.

Why does my app stop working after an update?

Compatibility issues

New app versions are sometimes not compatible with older operating systems.

Incomplete installation

The update was not installed completely or correctly.

Cache conflicts

Old cache files can conflict with the new version.

Bugs in the new version

New versions sometimes contain bugs.

Step-by-step solutions

1. Restart your phone

A restart often solves a lot of problems.

2. Force close the app

  • iPhone: Swipe up and swipe the app card away
  • Android: Settings > Apps > Force stop

3. Clear the app cache (Android)

Settings > Apps > [app] > Storage > Clear cache

4. Check for further updates

Developers sometimes release a hotfix quickly.

5. Update your operating system

  • iPhone: Settings > General > Software Update
  • Android: Settings > System > System update

6. Uninstall and reinstall the app

Back up your data first.

7. Check the app permissions

Permissions may have been reset after an update.

FAQ

Will I lose my data if I reinstall?

Many apps store data in the cloud. Check this beforehand.

Can I turn off automatic updates?

Yes, in the App Store or Play Store settings.

How long does it take for a bug to be fixed?

This varies by developer. Critical bugs usually get priority.