ANWB Wegenwacht app: request roadside assistance

Breaking down on the road is stressful, especially if you don't know what to do. Fortunately, the ANWB Wegenwacht app makes requesting help easier than ever. With a few taps on your smartphone, a mechanic is on the way. In this article, we explain how the app works and what you can do when your car breaks down.

What is the ANWB Wegenwacht?

The ANWB Wegenwacht is the best-known roadside assistance service in the Netherlands. Its yellow vans have been helping stranded drivers since 1946. With more than 900 mechanics and a nationwide network, help is always nearby. The Wegenwacht helps with all kinds of problems: a dead battery, a flat tire, engine trouble and more.

As an ANWB member, you are entitled to free roadside assistance in the Netherlands. The Wegenwacht app makes requesting this help faster and easier.

Download the ANWB Wegenwacht app

The app is available for free for iPhone and Android. Search the App Store or Google Play Store for 'ANWB Wegenwacht' and download the official app. You can recognize it by the yellow ANWB logo.

Log in with your membership

After installing, log in with your ANWB account. Don't have an account yet? Create one with your membership number and personal details. Once you are logged in, the app is linked to your membership and you can request help right away whenever you need it.

Request roadside assistance through the app

Broken down on the road? Here is how to request help:

Step 1: Open the app

Launch the ANWB Wegenwacht app on your phone. On the home screen, you immediately see a large button to request roadside assistance.

Step 2: Share your location

The app uses your phone's GPS to determine your location. Check that it is correct and adjust it if needed. You can also enter an address manually if the GPS is not accurate.

Step 3: Describe the problem

Select the type of breakdown you have. The app offers choices such as:

  • Car won't start
  • Dead battery
  • Flat tire
  • Engine trouble
  • Keys lost or locked in
  • Accident or collision
  • Other

This information helps the mechanic arrive prepared.

Step 4: Confirm and wait

After you confirm your request, you see an estimated arrival time for the mechanic. You can follow the mechanic on a map and receive updates through the app.

Waiting time and tracking the mechanic

One of the most useful features is tracking the Wegenwacht mechanic live. After your request, the map shows where the mechanic is and how long it will take. That way, you know exactly where you stand and don't have to call for updates.

Communicating with the mechanic

In some cases, the mechanic will call you to ask for more information or to confirm their arrival. Make sure your phone is reachable and your ringer is on.

Extra features in the app

The ANWB Wegenwacht app offers more than just requesting roadside assistance:

Review past breakdowns

In the app, you can find an overview of previous breakdown reports. Handy for looking back at what was done to your car.

Request help for someone else

You can also request roadside assistance for someone else, for example a family member or friend. Enter their location and license plate and the Wegenwacht is on its way.

Solve problems yourself

With some problems, you can get to work yourself. The app contains instructional videos and step-by-step guides for common breakdown situations, such as changing a tire or jump-starting a car with jumper cables.

Traffic information

The app shows current traffic information and traffic jams. Handy to check before you hit the road.

What does the Wegenwacht do with your car?

The mechanic tries to repair your car on the spot. In many cases this works, for example with a dead battery or minor defects. Can't the car be repaired right away? Then the Wegenwacht arranges replacement transportation or tows your car to a garage.

Most common breakdowns

  • Dead battery: The mechanic charges your battery or replaces it if needed.
  • Flat tire: The tire is repaired or replaced with your spare wheel.
  • Starting problems: Diagnosis and, where possible, repair on the spot.
  • Key problems: Help with keys locked inside or lost car keys.

Costs and membership

ANWB roadside assistance is included in your ANWB membership. There are different types of membership:

Wegenwacht Basis

Roadside assistance in the Netherlands for you as the driver. You are covered no matter which car you drive.

Wegenwacht Compleet

A more extensive package that also includes replacement transportation and help with key problems.

Auto Wegenwacht

Roadside assistance linked to a specific car. Everyone who drives this car is covered.

Check the ANWB website for current prices and terms.

Tips for a breakdown on the road

Broken down? Follow these tips:

Safety first: If possible, pull your car over to the side, turn on your hazard lights and place a warning triangle.

Stay in the car: On the highway, it is safer to wait in your car or stand behind the guardrail.

Wear a vest: If you have to get out, wear a reflective vest.

Ask for help quickly: Don't wait too long to request roadside assistance. The sooner you report it, the sooner help arrives.

Not an ANWB member?

You can also call on the Wegenwacht without a membership, but then you pay for the help. The costs can add up, so a membership quickly pays off if you drive regularly. You can also become a member directly through the app if you are not an ANWB member yet.

Using the app offline

No internet connection? You can always call the Wegenwacht at 088 269 2888. This number is available 24/7. Keep your membership number and license plate at hand.

Updates and new features

The ANWB keeps improving the app. Regular updates bring new features and improvements. Make sure you have the latest version installed for the best experience and all features.

Conclusion

The ANWB Wegenwacht app is essential for every driver. With the app, you request roadside assistance quickly and easily, track the mechanic live and find handy tips for the road. Whether you have a dead battery or are stuck in a traffic jam: with the ANWB Wegenwacht app, you are prepared for any situation. Download the app today and drive with peace of mind.

Frequently asked questions

How do I request roadside assistance through the ANWB app?

Open the app, tap the roadside assistance button, confirm your location and select the type of problem. After you confirm, a mechanic is on the way and you can track them live on the map.

How long does it take for the Wegenwacht to arrive?

The arrival time varies depending on your location and how busy it is. On average, the Wegenwacht is on site within 30 to 45 minutes. The app shows a live estimate.

Is the Wegenwacht free?

For ANWB members, roadside assistance in the Netherlands is included in the membership. Without a membership, you pay for the help. You can become a member directly through the app.

Can I reach the Wegenwacht without the app?

Yes, you can call 088 269 2888 24/7. Keep your membership number and license plate at hand. The app is faster, though, and shows extra information.

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